Privacy

1. INTRODUCTION

ECCO bv considers it important to inform you clearly about what happens to the personal data we collect. In this privacy statement you can check what we do to protect your privacy, how you have a say in the processing of your personal data, and which checks are carried out to ensure compliance with this privacy statement.

2. COLLECTION, USE, MANAGEMENT, TRANSFER AND SECURITY

This privacy statement applies to the collection, use and management of your personal data by ECCO bv.

Collection of personal data

ECCO bv collects personal data via various channels, including by post, telephone, fax, website, social media, email communications, cookies, click-through data and navigation data.

We collect various personal data, including:

  • Names
  • Addresses
  • Email addresses
  • Telephone numbers, mobile numbers and/or fax numbers
  • Data from contracts, orders and purchases
  • Data from contact forms
  • Professional data such as VAT and CBE numbers, contact details of contact persons of legal entities and the shareholders/partners of a company. With regard to professional data, data provided via external channels such as address managers is also stored.
  • Data from surveys and commercial campaigns
  • Domain names and IP addresses when you visit our webpage
  • Language preferences

Website, cookies and email communications

The website of ECCO bv (http://www.eccoproducts.eu/) is managed by Okappi, headquartered in Mechelen (BE 0715 997 085).

ECCO bv also collects personal data as a result of visiting our website and if you click through on an email or web form. This is done via cookies and similar technologies; in this way we aim to improve the quality and functionalities of our website.

The use of cookies can be disabled at any time via your web browser settings; this may result in our website not functioning properly.

You will only receive electronic direct marketing communications if you have given explicit consent; you can unsubscribe from these communications at any time and completely free of charge.

If you wish to respond to the content of our website or have comments about our email policy, you can do so via the contact details listed under “Contact info”.

Use of personal data

The personal data provided are used for the purpose of concluding contracts with ECCO bv; in this way we try to be able to conclude agreements correctly. 

The collected personal data are also used in the context of improving our website, to contact you for direct marketing purposes or to be able to provide you with the necessary information you requested.

ECCO bv may use the personal data provided for new purposes not yet provided for in our current privacy policy. If this is the case, we will contact you before using the data for these new purposes.

We will inform you of the changes and offer you the opportunity to give your consent.

Management of the data

All personal data are managed by ECCO bv, headquartered in Nevele, Ter Mote 9 (CBE number BE 0823 113 294).

With a view to the rights you have as a data subject, we keep a register in which everything regarding data collection is organised and documented.

Within our company, personal data are only accessible to the responsible persons who need access to them in order to perform their tasks.

Retention period of personal data

We keep all personal data provided for as long as necessary to deliver our services, fulfil our agreements, or for as long as necessary to comply with legal obligations. In any case, we do not keep personal data longer than necessary.

Transfer to third parties

Under no circumstances are personal data transferred, sold or rented to third persons or companies. Except with your explicit consent, on the relevant form. ECCO bv considers the data provided to be confidential information at all times.

Only for the processing of personal data may we rely on an external processor. If this happens, we strictly monitor the confidential and secure handling of your personal data.

A processor will never be allowed to use your personal data on its own initiative, and your personal data must be deleted as soon as the processor has completed its assignment. They may only be retained if the importance of these data can be demonstrated.

Security of personal data

When receiving or transferring personal data, we always use recognised encryption technologies that are considered common standards within the IT sector.

To prevent personal data we receive from being lost, unlawfully used or altered, we have implemented the necessary security measures.

Moreover, we always use a secure server when receiving or transferring critical information, such as bank details.

Procedure in case of a data breach

If ECCO bv becomes aware of a personal data breach and this breach poses a risk to the rights and freedoms of natural persons, the Privacy Commission is informed without unreasonable delay and at the latest within 72 hours.

If the breach is likely to entail a high risk to the rights and freedoms of natural persons, ECCO bv informs the data subject(s) without delay, subject to the legal exceptions.

Cookies we use

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3. RIGHTS AS A DATA SUBJECT

As a data subject, you have a number of rights regarding the personal data you provide. You can exercise the rights below at any time and completely free of charge.

Access to information

Upon request, we grant individuals access to all information we keep about them. If you wish to access your personal data, please contact ECCO bv (see details under “Contact info”). You must always present a valid proof of identity for this purpose.

Correction of information

Upon request, we allow individuals to correct any inaccurate personal data we keep about them. To do so, you must contact ECCO bv (see details under “Contact info”). For this purpose, you must always present a valid proof of identity.

Other rights

You also have the following rights:

  • Right to be forgotten
  • Right to restriction of processing
  • Right to object to processing
  • Right to data portability
  • Right to object to profiling and automated processing

If you wish to exercise the above-mentioned rights, you can contact ECCO bv (see details under “Contact info”), always after presenting a valid proof of identity.

4. COMPLAINTS

If you believe that the handling of personal data by ECCO bv is not in accordance with this privacy statement or applicable legislation, you can contact ECCO bv at any time (see details under “Contact info”).

You can also always contact the Privacy Commission if you have complaints about the processing of your personal data within our company.

5. CONTACT INFO

If you wish to contact us or provide comments, you can use various communication channels:
By email: info@eccoproducts.eu
By telephone: +32 9 247 00 25
By post: ECCO bv, Ter Mote 9, 9850 Nevele

Use of brand information and product data

ECCO bv reserves the right to retain control over the content and presentation of all product and brand information. Distributors and partners must use only the official materials as provided by ECCO bv. ECCO bv is not liable for incorrect or outdated information displayed by third parties, including but not limited to distributors’ websites, brochures or advertisements. We request that you coordinate any changes or additions to product information with our marketing or product team in advance.

Disclaimer

ECCO bv is not responsible for product information displayed on distributors’ or third-party websites. For the most accurate and up-to-date information, we always refer you to our official website: www.eccoproducts.eu.